• Contract
  • Romsey
  • Salary/Rate: £17,760 per annum + employed benefits

Temp to Perm position:

Promotion Prospects to the Right Candidate

Our client is based in Romsey, within walking distance from rail & bus services. A fun and friendly business. Working in their Customer Service department you will act as a brand ambassador for their clients, delivering world class service in all customer communications, whether by phone, email or webchat. If you share their passion for service excellence and want to have the opportunity to make a positive difference, come and join the team where they put the customer at the heart of everything they do.

Key Responsibilities:

Effective communication – Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively transfer ideas and information
Work as part of a team – Can work co-operatively with team members and colleagues making positive and constructive contributions
Respect for equality and diversity – Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their position, background, circumstances, status or appearance
Resilience -Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations
Persuade and influence – Demonstrates the benefits of the product through recognising customers’ needs and presenting information that allows the customer to make an informed decision on the benefits offered.
Good IT skills – including use of e-mail and Microsoft products

Development:

Full support and ongoing training from our coaching and training teams
Apprenticeship Diploma qualifications available provided by Southampton Football Club in Customer Service, Contact Centre, Business Administration, Team Leading and Management
Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers
We actively promote from within, supporting staff to be our next team leaders, coaches and managers
Hours:

Full time 40 Hours – 5 days over 7 days – hours to be discussed in advance which will include working one day each weekend and one shift working until around 20:00hrs.
Benefits:

Starting salary £17,760 per annum (£8.54) Grade 3 – plus up to £1,200 per annum call quality allowance OTE £18,960 – with progression to £19,011 per annum (£9:14) with £1,200 per annum quality allowance with a OTE of £20,211.
29 days holiday accruing to 33 days based on service including bank holidays
Company Pension scheme after qualifying period
Free Employee Benefits and Assistance Scheme
Free on-site parking or short walk from train station on mainline services
Subsidised lunch/refreshments with free tea and coffee
Staff discount on products
Modern offices using the latest technologies
Free gym membership
Subsidised staff entertainment throughout the year
Regular team incentives and fun days including charity events plus dress down Fridays
Please note successful candidates will be subject to a basic criminal records check

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